Frequently Asked Questions

The rental period is 4 hours long. We can gladly accommodate extra hours at a fee for every additional hour.

DO YOU SET UP INDOOR OR OUTDOOR?

We’re versatile and can accommodate both indoor and outdoor setups, weather permitting. When temperatures soar, it’s important to keep in mind that the equipment can become dangerously hot. To ensure your guests’ comfort and safety, we recommend setting up under a shaded area or renting a canopy to provide much-needed relief from the sun.

WHAT AGES ARE APPROPRIATE FOR YOUR SOFT PLAY EQUIPMENT?

Our soft play equipment is suitable for children five years old and under.

HOW DOES THE SET UP WORK?

We will arrive 1-2 hours prior to your event start time to begin set up. On the day of your event we will text you once in route with our estimated arrival.

We can set up on grass, concrete, or any relatively flat surface.

If using a grass surface, we reccomend if the grass could be trimmed to a low height before we arrive. This will help ensure that our equipment is secure and stable, leading to a safer and more enjoyable experience for your guests.

WHAT IF MY EVENT IS AT A PUBLIC PARK/BUILDING?

We embrace the prospect of setting up at any venue of your choice, however, it’s crucial to keep in mind that some parks have restrictions and may only permit you to work with their pre-approved vendors. To ensure a seamless setup process, we recommend checking with the park beforehand to learn about their specific requirements, which may only entail providing them with a copy of our insurance certificate.

It’s worth mentioning that having an attendant on-site is mandatory for park venues and will incur an additional fee of $100.00 for a 4-hour rental period. This amount will be added to your overall cost.

WHAT IF IT RAINS?

For the well-being of our equipment and your guests, we don’t set up if inclement weather is predicted, including rain. To ensure the safety and enjoyment of your event, we strongly recommend having a backup indoor location as a precautionary measure.

In the event that an indoor alternative is not available, rest assured that your non-refundable deposit can be used as a credit towards a future event. This credit is valid for a full year from your original event date, and our team will be more than happy to work with you to rebook and find a mutually convenient time on our schedule.

DELIVERY, SET-UP, PICK-UP & CLEANING FEE

Our delivery, set-up, pick-up, and cleaning fee is a flat rate of $60, which covers a 20-mile radius from our location. However, if your location falls outside of our delivery radius, we charge an additional $4 per mile, in addition to the standard fee. We reserve the right to decline service and delivery due to scheduling conflicts and logistics for out of range locations. 

HOW OFTEN IS YOUR EQUIPMENT CLEANED?

At Mini Play, maintaining the highest level of cleanliness is a top priority. You can trust that all of our equipment is thoroughly cleaned and disinfected before and after each use.

We take extra precautions to ensure that our equipment is hygienic, using a baby-safe hospital-grade cleaner that effectively eliminates 99.9% of bacteria, viruses, mold, fungus, and germs. With our rigorous cleaning standards, you can have peace of mind that you and your guests are in a safe and clean environment.

HOW MUCH IS THE DEPOSIT?

To secure your desired date, a non-refundable 50% deposit is required for any of our packages. This deposit not only secures your date but will also be applied as a credit towards your final balance.

To ensure that everything is taken care of in a timely manner, the remaining balance is due 14 days prior to your event date. It’s important to keep in mind that dates will not be reserved until the deposit has been paid. This deposit guarantees that all necessary preparations are made and that your event goes off without a hitch.

WHAT IS YOUR POLICY FOR DAMAGED PRODUCTS?

By choosing to book with us, you are also committing to covering any costs associated with any damages incurred to our equipment during your event. As the renter, it is your responsibility to properly care for all items and follow all rules and regulations to avoid damage or theft.

We trust that you will take good care of the equipment and ensure its safe use, as it is imperative that all items are returned in the same condition as they were received. By working together, we can ensure that your event runs smoothly and that the equipment is well taken care of.

CAN YOU PROVIDE A CERTIFICATE OF INSURANCE FOR MY VENUE/PARK?

Yes, we can. There is a $25 fee to process additional insured parties onto our certificates.